Revised GRRL STRATEGIC PLAN 2006-2009

FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE
STAFFING
1
 A staffing plan that equitably distributes hours and staff to provide the highest quality service. Have sufficient and equitable staffing throughout the region 1) Plan for a three year GRRL budget to better prepare the board for staffing needs. Include input from all GRRL staff. Director, Finance Manager, and Leadership Team Ongoing Ongoing
2) Provide a minimal level of staffing at each GRRL library equal to public services staff scheduled at twice the number of open hours at each branch. Director, Finance Manager, and Leadership Team 2006/2007 2007-2008
3) Begin a measurement process to determine a staffing needs plan based analysis of quantifiable staff outputs. Utilize the “Staffing For Results” process. Deputy Director 2006 Ongoing
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE NOTES
SERVICES
2
 Provide services based on community needs within GRRL; for example, providing automated e-mail holds notifications. Provide automated hold notification 1) Investigate, analyze and recommend automated solution to the holds notification process. CIS 2006/2007 2008 Implement e-mail notification in 2007, implement telephone notification in 2008
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE
TECH TOOLS
3
 Increase access to technology for staff Provide additional circulation computers, HIP terminals, and internet stations to each GRRL location (as use demands and space allows) with provision for upgrading and replacement on a regular schedule. 1) Budget for replacement computers CIS Coordinator Ongoing 2007 Onward
2) Increase CIS staffing Director/CIS Coordinator 2006 2007/2008
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE
STRUCTURE
4
 Explore a structure that distributes library resources and staff within the region served by GRRL from one central location to multiple resources libraries. Review current schedules to coordinate open hours 1) Marketing plan for public awareness RST Review schedules 2006, Develop new schedules 2007 2008
2) Explore professional survey for open hours and compare outsourcing costs to in-house costs RST 2006 2006
3) Discussions with branch managers related to complimentary open-hour schedules RST 2006 2006
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE NOTES
STAFFING
5
 Implement a staffing plan that equitably distributes hours and staff to provide the highest quality service. Work to ensure a well-trained, mobile and flexible staff. 1) Hire Branch Assistants for a minimum of 8 hours per week. HR Coordinator 2006 2007 Onward  
2) Budget for a 10-hour minimum training period (with supervisor – in addition to regularly scheduled hours) for all new employees. Training Coordinator 2006 2007 Onward  
3) Allow Branch Assistants to work in more than one location, but not during the same day. HR Coordinator, Branch Managers Current practice 2006 Completed
4) Budget for 4 hours per year per branch to allow for branch staff meetings where training and procedural reviews can be accomplished. RST Budget year 2007 2008 Onward  
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE
BUDGET
6
 Obtain sufficient funding by developing and supporting system-wide fund development activities Support and develop system-wide fund development activities 1) Develop major giving program that features support and enhancement of the operating budget Fund Dev. Coor. 2006 2007
2) Explore, develop and promote a tribute giving program Fund Dev. Coor. 2006/2007 Ongoing
3) Explore options for donors to support GRRL through non-profit organization Fund Dev. Coor. & Director 2006/2007 Ongoing
4) Explore development of Planned Giving Program for GRRL Fund Dev. Coor. & Director 2006/2007 Prepare Recommendation by Sept. 2007
5) Develop and implement a donor recognition program Fund Dev. Coor. 2006 2007
6) Enhance annual giving program to included targeted giving opportunities Fund Dev. Coor. 2006 Ongoing
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE
COMMUNICATIONS
7
 Increase communication with the general public about library issues Target non-users and users with promotional materials 1) Develop and implement a GRRL brand campaign. Marketing Coordinator, Youth Services Coordinator, Adult Services Coordinator 2007 2007 Onward
2) Provide promotional materials to those who use the library, those who do not, and those who have limited English language skills. Marketing Coordinator, Youth Services Coordinator, Adult Services Coordinator 2007 2008
3) Provide traveling displays for library and other community locations Marketing Coordinator/PST 2007 2008
4) Re-design GRRL Public Web Page CIS/Marketing/PST 2206/2007 2007 Onward
5) Provide marketing materials for Library Card Sign Up Month, National Library Week, Children’s Book week and other coordinated library promotional opportunities. PST, Marketing, Outreach Coord, Youth Serv Coord, Adult Serv Coord 2007 2008 Onward
6) Investigate paid media advertising and other communications options Marketing Coordinator 2006 2007
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE
SERVICES
8
 Provide Services Based on Community Needs within GRRL Provide literacy Initiatives such as Every Child Ready to Read 1) Implement Every Child Ready to Read program within the GRRL system as appropriate Outreach, Adult & Youth Services Coordinators 2006 2007
2) Implement Grade One at the Library (GOAL) within GRRL system as appropriate Outreach, Adult & Youth Services Coordinators 2006/2007 2008
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE
STRUCTURE
9
 Develop and implement a virtual library service plan Evaluate and research the public service benefits of virtual library services 1) Look for grant opportunities for start-up project. Fund Development Coord, Director Ongoing Ongoing
2) Form a Virtual Library Service (VLS) development team. RST 2006 2007
3) Establish goals. Virtual Library Service team 2007 2007
4) Develop a marketing strategy. Marketing Coordinator 2007 2007
5) Determine equipment and staffing needs/budget. VLS 2007 2007
6) Evaluate virtual library service presently offered by GRRL and other libraries. VLS 2007 2007
7) Marketing of GRRL electronic library resources and services Marketing Coordinator 2007 2007
STRUCTURE
9
 Develop and implement a virtual library service plan Implement virtual services such as on-line live reference and a virtual branch that is open 24/7. 1) Have a virtual branch open 24/7 for patrons to use VLS 2007 Late 2007/2008
FOCUS AREA PRIORITY GOALS ACTION STEPS STRATEGIES RESPONSIBILITY PLANNING TIMELINE IMPLEMENTATION TIMELINE
STRUCTURE
10
 Provide Services Based on Community Needs within GRRL Increase library collection size to meet demand in all formats especially in the ever-popular media area. 1) Carry out statistical and budget analysis to determine the best use of the materials budget. Collection Development Coordinator Each Budget year in cycle. Ongoing
2) Work closely with patrons and communities to determine the best balance for the collections in those libraries. Collection Development Coordinator Ongoing Ongoing

Revised June 2006